Terms and Conditions

Your trust, privacy and health is of paramount importance to DreamShelf.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1-2 workdays(Mo-Fri) and delivery confirmed by way of email.

Return and Refund Policy

The provision of goods and services by DreamShelf is subject to availability.
In cases of unavailability, DreamShelf will refund the client in full within 7 workdays.
Due to the intimate nature of our products, once ordered, we will NOT REFUND or EXCHANGE any products; regardless of whether the package was opened.

Customer Privacy Policy

DreamShelf shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment Options

Payment may be made via Visa, Master Card or by EFT.
Discreet billing will appear on bank statements.
Credit card transactions will be acquired for DreamShelf by PayU.
PayU is one of SA’s leading online payment providers offering SSL encryption, firewalls and 3D Secure.

Customer Details Separate from Card Details

Customer details will be stored by DreamShelf separately from card details which are entered by the client on PayU’s secure site.

Detailed Description of Goods/Services

DreamShelf is a business in the online shopping industry that markets Adult Products.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South-Africa. Transaction Currency is ZAR (South-African Rand).


DreamShelf takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support.

Country of Domicile

This website is governed by the laws of South-Africa.


DreamShelf may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Dream Shelf (Pty) Ltd based in South-Africa trading as www.DreamShelf.co.za.

Export Restriction

The offering on this website is available to South-African clients only.

DreamShelf contact details

Email Support: info@dreamshelf.co.za